BOOKING:

To secure your booking, a 50% non-refundable deposit is required at the time of reservation. This deposit will be applied toward your total balance.

The remaining balance is due the morning of your setup — no later than 12:00 PM.

Bookings made within 7 days of the service date are subject to a late fee:

4-6 days prior: $50 late fee

3 days or less: $100 late fee

CANCELLATIONS & RESCHEDULING:

All payments are non-refundable under any circumstances.

In the event of a cancellation, a transferable credit will be issued, which may be used to reschedule your booking.

Rescheduling is permitted once, and the new date must be scheduled within 30 days of the original setup date. If a new date is not provided within this timeframe, the credit will be forfeited, and a new booking will be required, including the completion of the booking process and a new deposit.

DAMAGE & LIABILITY :

A Suite Affair is not responsible for any damages, including but not limited to hotel charges, loss of personal belongings, injuries, or allergic reactions. Clients assume full responsibility for their own safety and well-being.

Once the setup is complete, we are no longer liable for any decorations that may become displaced.

TIMING & LATE ARRIVAL:

Setup typically takes 2 to 3.5 hours, depending on the package selected. We will always keep you updated and notify you once the room setup is complete.

Punctuality is essential. Please arrive on time for your scheduled appointment. There is a 15-minute grace period if you’re running late. After 30 minutes, a $30 late fee will apply.

In cases of excessive lateness beyond this window, your booking may be cancelled without a refund.

ROOM ACCESS:

For hotel setups, you must be physically checked into your hotel before the scheduled setup time. Please arrange to leave a room key with the front desk or add our name to the reservation to ensure seamless access.

For Airbnb bookings, clear instructions on how to access the property must be provided in advance. Failure to do so may result in delays or the inability to complete the setup.

SET UP SPACE REQUIREMENT:

The room must be clean, clear, and sanitary. Ensure the bed is freshly made and personal items are placed in the bathroom or closet.

The room must be unoccupied during the setup. If occupied, we will cancel and leave.

AFTER SET UP & CLEANUP:

A Suite Affair does not return to collect materials unless prior arrangements are made. All decor becomes the client’s responsibility once setup is complete.

Clients are fully responsible for cleanup and decor removal at the end of their stay. A Suite Affair does not provide post-event cleanup by default.

We strongly recommend removing all decor prior to checkout, as many hotels charge $200 or more if decor is left behind. Any cleanup, damage, or housekeeping fees charged by the hotel, Airbnb, or property are the sole responsibility of the client.

Cleanup services are not included and must be requested and approved in advance, subject to availability and an additional fee.

MEDIA RELEASE

We reserve the right to capture and share photos of our setups for promotional and marketing purposes, including on our website and social media platforms. If you have opted for the photo add-on, your personal photos may be included in these images.

If you prefer that your photos not be shared, please notify us in advance. Otherwise, all photos will be shared by default.