BOOKING:

To secure your booking, a 50% non-refundable deposit is required at the time of reservation. This deposit will be applied toward your total balance.

Bookings made within 7 days of the service date are subject to a late fee:

4-6 days prior: $50 late fee

3 days or less: $100 late fee"

CANCELLATIONS & RESCHEDULING:

All payments are non-refundable under any circumstances.

In the event of a cancellation, a transferable credit will be issued, which may be used to reschedule your booking.

Rescheduling is permitted once, and the new date must be scheduled within 30 days of the original setup date. If a new date is not provided within this timeframe, the credit will be forfeited, and a new booking will be required, including the completion of the booking process and a new deposit.

DAMAGE & LIABILITY :

A Suite Affair is not responsible for any damages, including but not limited to hotel charges, loss of personal belongings, injuries, or allergic reactions. Clients assume full responsibility for their own safety and well-being.

Once the setup is complete, we are no longer liable for any decorations that may become displaced.

TIMING & LATE ARRIVAL:

Setup typically takes 2 to 3.5 hours, depending on the package selected. We will keep you informed and provide updates once the room setup is complete.

Punctuality is essential. If you arrive late for your scheduled appointment, a late fee may be applied. In some cases, excessive tardiness may result in cancellation without a refund.

ROOM ACCESS:

For hotel setups, you must be physically checked into your hotel before the scheduled setup time. Please arrange to leave a room key with the front desk or add our name to the reservation to ensure seamless access.

For Airbnb bookings, clear instructions on how to access the property must be provided in advance. Failure to do so may result in delays or the inability to complete the setup.

SET UP SPACE REQUIREMENT:

The room must be clean, clear, and sanitary. Ensure the bed is freshly made and personal items are placed in the bathroom or closet.

The room must be unoccupied during the setup. If occupied, we will cancel and leave.

PHOTO & MEDIA RELEASE

We reserve the right to capture and share photos of our setups for promotional and marketing purposes, including on our website and social media platforms. If you have opted for the photo add-on, your personal photos may be included in these images.

If you prefer that your photos not be shared, please notify us in advance. Otherwise, all photos will be shared by default.